Edhardyoriginalsn Shipping Policy

At Edhardyoriginalsn, we’re dedicated to getting your favorite apparel—from cozy hoodies and long-sleeve T-shirts to comfortable sweatpants and stylish trucker hats—to you quickly, safely, and with full transparency. This Shipping Policy outlines all details about delivery options, costs, timelines, tracking, and more, so you know exactly what to expect from order placement to delivery.

1. Shipping Destinations

We ship to customers around the world, covering:

  • Domestic Shipping: All 50 United States, Washington D.C., Puerto Rico, Guam, and the U.S. Virgin Islands.
  • International Shipping: Most countries worldwide (exceptions include regions with strict import restrictions or limited carrier service). Enter your shipping address at checkout to confirm if we deliver to your location.
  • Military Addresses: We ship to APO/FPO/DPO addresses via USPS Priority Mail. Note that delivery times may be extended due to military processing procedures.

2. Shipping Costs & Free Shipping Eligibility

Shipping costs are calculated based on your delivery location, order weight, and selected shipping method. You’ll see the exact shipping cost before completing checkout—no hidden fees. We also offer free shipping to reward our customers:

  • Domestic Free Shipping: Enjoy free standard shipping on all domestic orders with a total value of \(75 or more. For orders under \)75, standard shipping costs \(4.99, expedited shipping costs \)9.99, and overnight shipping costs $19.99.
  • International Shipping Rates: International shipping rates vary by destination. For example, shipping to Canada starts at \(12.99, to the U.K. and EU starts at \)18.99, and to Australia and Asia starts at \(22.99. Free international shipping is available on orders over \)150 (excludes customs duties, taxes, or import fees).

3. Order Processing Time

Before your order ships, it undergoes a quality check to ensure you receive intact, correctly sized apparel (e.g., properly stitched hoodies, print-perfect tees):

  • Standard Orders: Processed within 1–2 business days of order submission (excludes weekends, holidays, and high-volume periods like sales or new collection launches).
  • Pre-Order Items: If an item is marked “Pre-Order” (e.g., limited-edition trucker hats), the expected shipping window is listed on the product page (e.g., “Ships in 2–3 weeks”). You won’t be charged until the item is ready to dispatch, and we’ll send an email notification when your pre-order ships.

4. Delivery Timelines

Delivery times begin after your order ships (not the date of purchase) and vary by location:

  • Domestic Delivery:
  • Standard Shipping: 3–5 business days (remote areas like Alaska, Hawaii, or rural regions may add 1–2 extra days).
  • Expedited Shipping: 2–3 business days.
  • Overnight Shipping: 1–2 business days (available for most U.S. locations; excludes remote areas).
  • International Delivery:
  • Standard Shipping: 7–14 business days (may be longer due to customs clearance, which is beyond our control).
  • Express Shipping (if available): 3–5 business days (select at checkout for time-sensitive orders).
  • Delays Beyond Our Control: We’re not responsible for delays caused by carrier issues (e.g., weather, labor strikes), customs holds, incorrect shipping addresses, or public holidays in your destination country.

5. Order Tracking

We want you to stay updated on your order’s journey—here’s how to track it:

  • Tracking Confirmation: Once your order ships, we’ll send a shipping confirmation email with a unique tracking link (from our carriers: USPS, UPS, DHL, or local postal partners for international orders).
  • Account Tracking: Log into your Edhardyoriginalsn account, navigate to “Order History,” and select your order to view real-time tracking updates (e.g., when your hoodie leaves our warehouse or is out for delivery).
  • International Tracking Note: Tracking may be limited once the package leaves the U.S. If the link doesn’t show progress, contact your local postal service—they’ll have updates once the package enters your country’s postal system.

6. Missing or Lost Packages

  • Marked “Delivered” But Not Received:
  1. Check with neighbors, building management, or secure drop-off spots (e.g., mailrooms, porches)—carriers often leave packages in safe locations.
  2. Contact your local postal service or carrier using the tracking number to confirm delivery details.
  3. If the package is still missing, email us at [email protected] within 3 days of the “delivered” date—we’ll file a claim with the carrier and assist in locating it.
  • Lost in Transit: If the carrier confirms your package is lost, we’ll offer a full refund or free replacement (your choice) once the carrier’s investigation is complete (typically 5–7 business days).

7. Incorrect or Incomplete Shipping Addresses

  • If You Provide an Incorrect Address:
  • If the package is returned to us due to an invalid address, we’ll email you to confirm the correct details. You’ll be responsible for reshipping costs (unless the error was ours).
  • If the package is delivered to the wrong address due to your mistake, we cannot issue a refund or replacement—we recommend contacting the carrier directly to redirect the package (fees may apply).
  • How to Avoid Errors: Double-check your shipping address (including apartment numbers, zip codes, and country) before completing checkout—small typos (e.g., missing apartment number) can cause significant delays.

8. Customs, Duties, and Import Fees (International Orders)

  • Responsibility for Fees: Edhardyoriginalsn does not cover customs duties, taxes, or import fees—these are imposed by your country’s customs office and are the responsibility of the customer.
  • Understanding Fees: Fees vary by country and order value (e.g., based on the cost of your sweatpants or hoodies). Check with your local customs authority before ordering to estimate potential costs.
  • Refusals Due to Fees: If you refuse a package because of customs fees, the package will be returned to us. You’ll be charged for return shipping costs (deducted from your refund, if applicable), and a 15% restocking fee may apply.

9. Contact Us for Shipping Questions

If you have questions about your order’s shipping status, delivery timeline, or need help with tracking, reach out to our customer support team:

  • Email: [email protected] (we respond within 24–48 business hours, excluding weekends and holidays).
  • Account Messages: Log into your Edhardyoriginalsn account and send a message via the “Contact Support” section.

At Edhardyoriginalsn, we know waiting for your new apparel can be exciting—we work hard to get your order to you as quickly as possible, and we’re here to help if anything goes unexpected.