Edhardyoriginalsn Refund Policy

At Edhardyoriginalsn, we want you to love every piece of our apparel—from hoodies and long-sleeve T-shirts to sweatpants and trucker hats. If your purchase doesn’t meet your expectations, our refund policy is designed to be transparent, fair, and easy to navigate. This policy applies to all orders placed directly through Edhardyoriginalsn.com; purchases from third-party retailers must be returned to the original seller.

1. Eligibility for Refunds

To qualify for a full or partial refund, your item(s) must meet these criteria:

  • Timeframe: You must submit a refund request within 30 days of the delivery date (we use the carrier’s “delivered” status from your tracking link to confirm this date).
  • Item Condition: The item must be unused, unworn, and undamaged—no signs of wear (e.g., stretched hoodie cuffs, faded tee graphics), stains, or alterations. All original tags, packaging, and hygiene labels (if applicable, such as on trucker hats) must be intact and returned with the item.
  • Proof of Purchase: You must provide your original order number (found in your order confirmation email or Edhardyoriginalsn account) when requesting a refund.

Non-Refundable Items (No Exceptions)

  • Final Sale Products: Any item marked “Final Sale” on the product page (e.g., clearance hoodies, limited-edition trucker hats) is non-refundable, non-returnable, and non-exchangeable.
  • Custom/Personalized Items: Made-to-order products (if offered, such as monogrammed tees) are only eligible for refunds if they arrive damaged or defective.
  • Used or Misused Items: Items damaged due to improper care (e.g., washing a hoodie in hot water when labeled cold-wash only), accidents, or normal wear and tear.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Our Support Team: Email us at [email protected] with the following details:
  • Your full name (as it appears on your order)
  • Original order number
  • Name and SKU of the item(s) you want to refund (e.g., “Skull Graphic Hoodie – SKU: H001”)
  • Brief reason for the refund (e.g., “wrong size,” “style not as expected”)
  • For damaged/defective items: Attach clear photos of the issue (e.g., a torn sweatpant seam, misprinted tee graphic) and the original packaging (if damaged in transit).
  1. Receive Return Instructions: Our team will review your request within 1–2 business days and email a response. If approved:
  • Domestic Orders: We’ll send a prepaid return label and a return address—you won’t pay for return shipping.
  • International Orders: We’ll provide a return address, but you’ll cover return shipping costs (we recommend using a trackable carrier to avoid lost packages).
  1. Ship the Item Back: Pack the item securely (preferably in its original packaging) and attach the prepaid label (if provided). Drop off the package at the designated carrier location within 5 days of receiving your return instructions—delays may result in your refund being denied.
  2. Item Inspection & Refund Approval: Once we receive your return (3–5 business days for domestic orders, 7–14 days for international orders), our team will inspect it to confirm eligibility. We’ll email you to confirm:
  • Approved Refunds: Your refund will be processed immediately.
  • Denied Refunds: If the item doesn’t meet criteria (e.g., tags are missing), we’ll explain why and offer to ship it back to you (you’ll cover return shipping costs).

3. Refund Processing Timelines & Methods

  • Refund Method: Refunds are issued to your original payment method (e.g., credit card, PayPal, Apple Pay). We cannot process refunds to a different card or account.
  • Processing Time: After approval, refunds take 2–3 business days to be processed by Edhardyoriginalsn. The time for funds to appear in your account depends on your bank or payment provider:
  • Credit/debit cards: 5–7 business days
  • PayPal: 1–3 business days
  • Buy Now, Pay Later services (e.g., Klarna): 3–5 business days (check with the provider for specifics)
  • Shipping Costs: For change-of-mind returns, original shipping costs (if applicable) are non-refundable. We only refund shipping costs if the return is due to our error (e.g., incorrect item, defect).

4. Special Cases: Damaged, Defective, or Incorrect Items

If you receive an item that’s damaged, defective, or not what you ordered, we’ll resolve the issue quickly:

  • Report Promptly: Notify us within 48 hours of delivery (for damaged/incorrect items) or 90 days of delivery (for manufacturing defects, covered by our Warranty Policy).
  • No Return Required (Most Cases): For small defects (e.g., loose hoodie strings) or incorrect items, we may not ask you to return the item—we’ll process a full refund or send a replacement (your choice) immediately.
  • Damaged in Transit: If the package arrives visibly damaged, refuse delivery (if possible) and contact us right away. We’ll file a claim with the carrier and send a replacement or process a full refund—no return needed.

5. Refund FAQs

  • Can I get a refund for a gift? Yes—gift recipients can request a refund, but funds go to the original purchaser’s payment method. You’ll need the order number (from the gift giver) to initiate the request.
  • What if my refund is delayed? If you haven’t received your refund after 10 business days, email [email protected] with your order number and refund confirmation—we’ll investigate with your bank/payment provider.
  • Do you offer store credit instead of a refund? Yes—if you prefer, we can issue store credit (valid for 12 months) instead of cash. Mention this in your refund request email.

6. Changes to This Refund Policy

We may update this policy to reflect changes in our practices, shipping partners, or legal requirements. When we do:

  • We’ll revise the “Last Updated” date at the bottom of this page.
  • For significant changes (e.g., shorter return windows), we’ll notify you via email (if you have an account) or post a notice on our website homepage.

We encourage you to review this policy periodically to stay informed.

7. Contact Us

If you have questions, concerns, or need help with a refund, reach out to our customer support team:

  • Email: [email protected] (we respond within 24–48 business hours, excluding weekends and holidays)
  • Account Messages: Log into your Edhardyoriginalsn account and send a message via the “Contact Support” section.

At Edhardyoriginalsn, your satisfaction matters as much as the quality of our apparel. We want to make returns and refunds stress-free—so you can shop with confidence.