Edhardyoriginalsn Customer Service Policy

At Edhardyoriginalsn, we’re committed to making your shopping experience for hoodies, long-sleeve T-shirts, sweatpants, trucker hats, and more as smooth, satisfying, and stress-free as possible. From the moment you browse our site to after your order arrives, our customer service team is here to support you—because your trust and satisfaction are at the heart of everything we do. Below, we outline key details of our policy to help you shop with confidence.

1. Order Processing & Tracking

  • Processing Time: Most orders are processed within 1–2 business days (excluding weekends, holidays, and high-volume periods like sales events). If an item is out of stock or needs extra verification (e.g., size confirmation), we’ll notify you via email within 24 hours of your purchase.
  • Tracking Information: Once your order ships, you’ll receive a confirmation email with a unique tracking link (provided by our shipping partners like USPS, UPS, or DHL). You can also check your order status anytime by logging into your Edhardyoriginalsn account or emailing us at [email protected].
  • Shipping Delays: While we aim to meet estimated delivery times, delays may occur due to carrier issues (e.g., weather, labor disruptions) or high order volume. We’ll proactively update you if we anticipate a significant delay and work with carriers to resolve issues quickly.

2. Returns & Exchanges

We want you to love your Edhardyoriginalsn items—and if you don’t, we’re here to help. Our return/exchange policy applies to unused, unworn, and undamaged products (with original tags, packaging, and hygiene labels intact, if applicable) purchased directly from Edhardyoriginalsn.com.

  • Return Window: You may request a return or exchange within 30 days of the delivery date. Items received after 30 days will not be eligible for processing.
  • How to Initiate:
  1. Email our team at [email protected] with your order number, the item(s) you want to return/exchange, and the reason for your request.
  2. We’ll respond within 1–2 business days with a prepaid return label (for domestic orders) and step-by-step instructions. For international orders, return shipping costs are the responsibility of the customer.
  • Timelines:
  • Refunds: After we receive and inspect your return (3–5 business days post-delivery to our warehouse), we’ll process your refund to your original payment method. Refunds may take 5–7 business days to appear in your account, depending on your bank or card issuer.
  • Exchanges: We’ll ship your replacement item (e.g., a different size hoodie or color trucker hat) as soon as we confirm receipt of your returned item. Domestic exchange shipping is free.
  • Exceptions: Final Sale items (marked “Final Sale” on the product page) and personalized items (if offered) are non-returnable and non-exchangeable.

3. Damaged, Defective, or Incorrect Items

If you receive an item that’s damaged, defective (e.g., a torn sweatpant seam, faulty hoodie zipper), or not what you ordered (e.g., wrong size tee), please contact us immediately—we’ll make it right.

  • Reporting Issues: Notify our team at [email protected] within 48 hours of delivery, including your order number, clear photos of the item (and packaging, if damaged), and a detailed description of the problem.
  • Resolution Options: We’ll either send a free replacement (matching your original order) or process a full refund—whichever you prefer. In most cases, we won’t require you to return the damaged/incorrect item, but we may ask for photos for our records.

4. Size & Fit Support

We know finding the right fit for hoodies, tees, and sweatpants matters. If you have questions about sizing before ordering:

  • Check our Size Guide (linked on each product page) for measurements (e.g., chest width for hoodies, inseam for sweatpants).
  • Email [email protected] with your body measurements or fit preferences—our team can recommend the best size for you.

5. Privacy & Data Protection

Your personal information (e.g., name, email, shipping address, payment details) is protected under our Privacy Policy. We never share your data with third parties for marketing purposes and use industry-standard encryption to keep your information secure. For full details, review our Privacy Policy on Edhardyoriginalsn.com.

6. How to Contact Us

Our customer service team is available to assist with questions, concerns, or requests—we’re here to help!

  • Email: [email protected] (we respond within 24–48 business hours, excluding weekends and holidays).
  • FAQs: For quick answers to common questions (e.g., shipping costs, return status), visit our FAQs page on the website.

At Edhardyoriginalsn, we’re more than a brand—we’re a community of style lovers. Your satisfaction drives everything we do, and we’re committed to making every interaction with us a positive one. If you have feedback on how we can improve our service, please don’t hesitate to share it.